Ryan has over a decade of experience working in SaaS and the EdTech space.
Chief Operating Officer
THRIVE Learning
Talks covered by this speaker
19
SaaS renewals: Can customer success and sales coexist?
Topics covered by Ryan
About this Speaker
Ryan is the Chief Operating Officer at the fast-growing learning technologies company THRIVE and has over a decade of experience working in SaaS and the EdTech space. For the last three years, Ryan has built the Customer Success function at THRIVE where he has scaled it to meet the demands of 300+ customers, overseeing a customer retention rate of 98% alongside NRR of 120%+ and huge levels of customer advocacy. Ryan and THRIVE won the Brilliance in Customer Service at the Business Brilliance Awards last year.
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