SaaS renewals: Can customer success and sales coexist?

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About this talk

In the fast-paced world of SaaS, customer renewals are critical for maintaining growth and revenue. However, there is often debate about who should lead these renewals - the customer success team, who focuses on building and nurturing relationships, or the sales team, who are experts in closing deals and negotiating contracts.

This panel will delve into the pros and cons of both approaches and explore best practices for achieving successful renewals in SaaS.

Topics covered by this talk

Brittani Dunlap

Brittani is passionate about empowering the world through technology.

Madhur Choudhary

Expert in customer onboarding, engagement & value generation.

Ryan O'Connell

Ryan has over a decade of experience working in SaaS and the EdTech space.

Minna Vaisanen

Minna is a passionate Customer Success professional who is committed to delivering outcomes and fast time-to-value for customers.

Naveen Kumar

Ex-founder with a passion for customer success, relationship management, growth strategy, product design, and analytics.

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